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CONTACT US

 

WE ARE ALWAYS LISTENING TO OUR GUESTS. YOU CAN BE ASSURED OF THE MOST PROMPT AND PERSONAL ATTENTION WHEN MAKING ANY ENQUIRY. TO BROWSE OUR FREQUENTLY ASKED QUESTIONS CLICK HERE.

CONTACT FORM

NAME

EMAIL

CONTACT NUMBER

SUBJECT

LOCAL RESTAURANT

MESSAGE

WHICH PAPA'S DID YOU VISIT?

WHERE DID YOU DINE?

WHEN DID YOU VISIT?

WHAT TIME DID YOU VISIT?

WHO SERVED YOU?

SIZE OF YOUR PARTY?

HOW WOULD YOU RATE OUR SERVICE?

HOW WOULD YOU RATE OUR FOOD?

HOW WOULD YOU RATE YOUR OVERALL EXPERIENCE?

COMMENTS

WOULD YOU VISIT AGAIN?

WOULD YOU LIKE A RESPONSE?

A senior member of our team investigates all customer feedback. Once this process has been completed you will be contacted (this process can take up to 7 days). If your comments are urgent and you would like to speak with somebody as a matter of urgency please contact your local restaurant and speak with a manager.

If you would like to contact us for a Press Enquiry please email info@papasfishandchips.com or call 0845 122 3458.

We are always looking for hardworking and enthusiastic people to join our team. If you think you have what it takes to work at Britain's Best Fish and Chip Shop than visit in store today or apply online today via the Career at Papa's menu link.

FREQUENTLY ASKED QUESTIONS

WHAT IS IN THE SECRET RECIPE BATTER?

OUR SECRET RECIPE BATTER HAS BEEN HANDED DOWN OVER GENERATIONS. 

UNFORTUNATELY, WE CAN’T SHARE OUR RECIPE WITH YOU, HOWEVER, OUR FISH AND CHIP COOKBOOK IS AVAILABLE IN OUR SOUVENIR SHOP ONLINE AND IN OUR RESTAURANTS.

IS THE FISH FRESH OR FROZEN?

WE ARE PROUD TO USE FRESH FISH IN OUR RESTAURANTS, WHICH IS ALWAYS SOURCED FROM SUSTAINABLE WATERS. 

OUR FISH FILLETED IS ALWAYS DELIVERED FRESH EACH MORNING (7 DAYS A WEEK) FROM THE LOCAL DOCKS. 

IF YOU’D LIKE TO KNOW MORE ABOUT OUR SOURCING POLICY PLEASE VISIT THE ‘SOURCING POLICY’ SECTION OF OUR WEBSITE. 

OUR SOURCING BOARD TELLS YOU PRECISELY WHERE OUR FISH WAS CAUGHT AND THE NAME OF THE BOAT. 

ON RARE OCCASSIONS, DUE TO AVAILABILITY AND BAD WEATHER, WE MAY HAVE TO USE FROZEN AT SEA FLLETS. ON THESE RARE OCCASSIONS WE WILL ALWAYS NOTIFY OUR CUSTOMERS AND UPDATE OUR SOURCING BOARD APPROPRIATELY.

DOES PAPA'S USE PRE-PREPARED CHIPS?

NO. PAPA’S ONLY USES FRESH CUT CHIPS, WHICH HAVE BEEN DELIVERED AS WHOLE POTATOES FROM LOCAL FARMERS EACH MORNING. 

ONCE DELIVERED OUR POTATOES ARE WASHED, PEELED AND THEN CHIPPED BEFORE WE FRY THEM. 

OUR SOURCING BOARD WILL ALWAYS STATE THE VARIETY OF POTATO AND THE FARM WHERE EACH CROP WAS GROWN.

IF YOU WOULD LIKE TO LEARN MORE ABOUT OUR INGREDIENTS PLEASE VISIT THE ‘ABOUT OUR FOOD’ SECTION OF THE WEBSITE.

CAN I REQUEST SPONSORSHIP OR A CHARITABLE DONATION?

WE LOVE SUPPORTING LOCAL AND NATIONAL CHARITIES. EACH YEAR WE DONATE THOUSANDS OF POUNDS TO WORTHY CAUSES. WE RECEIVE HUNDREDS OF REQUESTS FOR SPOSROSHIPS AND CHARITABLE DONATIONS EACH WEEK. UNFORTUNATELY, IT ISN’T ALWAYS POSSIBLE FOR US TO PROVIDE SUPPORT FOR EACH REQUEST WE RECEIVE. THIS DIFFICULT DECISION IS LEFT DOWN TO OUR HEAD OFFICE TEAM.

IF YOU WOULD LIKE TO MAKE A REQUEST THEN FILL OUT THE CONTACT FORM BELOW. 

 

OUR TEAM WILL ONLY RESPOND TO APPLICATIONS WHICH HAVE BEEN SUCCESSFUL. 

 

IF YOU HAVE BEEN UNSUCCESSFUL PLEASE DON’T LET THIS DETER YOUR FROM MAKING FUTURE APPLICATIONS.

HOW DO I APPLY FOR A JOB?

TO FIND OUT MORE ABOUT APPLYING TO JOIN OUR AWARD WINNING AND HARD WORKING TEAM PLEASE VISIT THE ‘CAREERS AT PAPA’S’ SECTION OF THE WEBSITE WHICH CAN BE FOUND UNDER THE MAIN MENU. 

YOU CAN FILL OUT AN APPLICATION FORM ONLINE A MEMBER OF OUR TEAM WILL RESPOND IF YOUR APPLICATION HAS BEEN SUCCESSFUL. 

WE RECEIVE HUNDREDS OF APPLICATIONS EACH MONTH, AS SUCH, WE ARE UNABLE TO PROVIDE FEEDBACK FOR UNSSUCCESSFUL APPLICATION.

WE ALSO RECOMMEND YOU VISIT OUR RESTAURANTS DIRECTLY AND SPEAK WITH A MEMBER OF OUR MANAGEMENT TEAM WHO WILL ASSIST YOU WITH YOUR APPLICATION.

DOES PAPA'S SERVE GLUTEN FREE?

WE ARE PROUD TO SERVE GLUTEN FREE MEALS ACROSS OUR RESTAURANTS EVERY DAY OF THE WEEK. 

OUR RESTAURANTS WILL ALWAYS HAVE A SELECTION OF GLUTEN FREE STARTERS, MAIN COURSES AND DESSERTS. 

GLUTEN FREE MEALS ARE ALWAYS COOKED IN SEPERATE PANS, WITH SEPERATE UTENSILS AND CHEFS TO ENSURE NO CHANCE OF CROSS CONTAMINATION. 

PLEASE NOTE: WHILST WE ENDEAVOUR TO PROVIDE GLUTEN FREE MEALS EVERYDAY – WE ALWAYS RECOMMEND CONTACTING YOUR LOCAL RESTAURANT PRIOR TO VISITNG TO ENSURE THERE IS NO RESTRICTIONS AND NO TECHNICAL ISSUES WHICH ARE PREVENTING THEM FROM PREAPRING GLUTEN FREE MEALS ON THE DAY OF YOUR VISIT.

DOES PAPAS CATER FOR DIETARY REQUIREMENTS?

We are always happy to accommodate for any special dietary requirements and you can discuss these with the restaurants in advance or inform your host and waiter when you arrive. We are pleased to offer Vegetarian, Vegan and Gluten Free menus.

All our menus clearly outline which dishes our vegetarian, avoiding gluten or vegan. You can also filter the menu of your chosen restaurant to identify these dishes easily.

Please Note: We always recommend discussing severe allergies with the restaurant manager prior to dining in our restaurant.

IS PAPAS WHEELCHAIR ACCESSIBLE?
DOES PAPA'S ALLOW GUIDE DOGS

PAPA’S DOES ALLOW REGISTERED GUIDE DOGS IN THE RESTAURANT AND THE TAKEAWAY. 

UNFORTUNATELY, WE ARE UNABLE TO ALLOW DOMESTICATED ANIMALS IN THE RESTAURANT AREA – HOWEVER, EACH RESTAURANT WILL ENDEAVOUR TO ACCOMMODATE ANY DOMESTICATED DOGS IN AN OUTDOOR OR OTHER SUITABLE SEATING AREA.

DOES PAPA'S ALLOW DOGS IN THE RESTAURANT

UNFORTUNATELY, WE ARE UNABLE TO ALLOW DOMESTICATED ANIMALS IN THE RESTAURANT AREA – HOWEVER, EACH RESTAURANT WILL ENDEAVOUR TO ACCOMMODATE ANY DOMESTICATED DOGS IN AN OUTDOOR OR OTHER SUITABLE SEATING AREA.

PAPA’S DOES ALLOW REGISTERED GUIDE DOGS IN THE RESTAURANT AND THE TAKEAWAY. 

I NEED TO AMEND OR CANCEL MY RESERVATION.

WE ARE ALWAYS ABLE TO ASSIST YOU IN AMENDING A RESERVATION. 

TO ENSURE THIS IS DONE CORRECTLY AND ACCURATELY, WE RECOMMEND CALLING YOUR LOCAL RESTAURANT DIRECTLY AND SPEAKING WITH A MEMBER OF MANAGEMENT WHO WILL ASSIST YOU. 

IF YOU ARE CANCELING A RESERVATION THIS CAN BE DONE BY CALLING THE RESTURANT DIRECTLY OR USING THE LINK IN YOUR CONFIRMATION EMAIL.

HAS MY RESERVATION BEEN CONFIRMED?

YOU SHOULD RECEIVE AN EMAIL ONCE YOUR RESERVATION HAS BEEN CONFIRMED. 

IN THE UNLIKELY EVENT THAT YOUR RESERVATION HAS BEEN REJECTED, YOU WILL RECEIVE AN EMAIL OR CALL FROM A MANAGER TO EXPLAIN THE REASON WHY WITHIN 24 HOURS OF MAKING THE BOOKING. 

IF YOU HAVE NOT RECEIVED ANY EMAILS FROM PAPA’S WE RECOMMEND CALLING THE RESTAURANT YOU BOOKED AT. THE MOST COMMON CAUSE FOR THIS IS OUR CONFIRMATION EMAILS BEING MARKED AS SPAM OR BEING COMPLETELY REJECTED BY YOUR EMAIL PROVIDOR. 

DO YOU CATER FOR COACH PARTIES?

EACH OF OUR RESTAURANTS CATERS FOR COACH PARTIES AND LARGER GATHERINGS. 

IF YOU HAVE SOMETHING PLANNED PLEASE DON’T HESITATE TO CONTACT YOUR LOCAL RESTAURANT AND SPEAK WITH A MANAGER WHO WILL BE ABLE TO ASSIST YOU WITH YOUR BOOKING.

FOR VERY LARGE GROUPS AND COACH PARTIES WE MAY ALSO BE ABLE TO OFFER ADDITIONAL DISCOUNTS ON SET MENUS. 

DOES PAPA'S OFFER OUTDOOR CATERING?

UNFORTUNATELY, PAPA’S DOES NOT OFFER OUTDOOR CATERING. HOWEVER, WE ARE ABLE TO DELIVER LARGE RDERS AND PROVIDE COMPETITIVE PRICES FOR THIS SERVICE. 

IF YOU WOULD LIKE ANY FURTHER INFORMTATION, PLEASE CONTACT YOUR LOCAL RESTAURANT AND SPEAK TO A MANAGER OR FILL IN THE CONTACT FORM BELOW.

I HAVE PURCHASED SOMETHING FROM THE SOUVENIR STORE, - WHEN WILL IT ARRIVE?

YOU WILL BE PROVIDED WITH INFORMATION REGARDING YOUR ESTIMATED DELIVERY WHEN CHECKING OUT.

ALL VOUCHERS PURCHASED ONLINE ARE EMAILED DIRECTLY TO THE BUYER AND ARE NOT POSTED.

IF YOU WOULD LIKE A SOUVENIR OR GIFT VOUCHER IMMEDIATELY, PLEASE VISIT YOUR LOCAL RESTAURANT AND PURCHASE FROM INSTORE.

I FILLED IN THE CONTACT FORM BUT NOBODY HAS REPLID?

OUR TEAM RECIEVE HUNDRED OF MESSAGES EACH WEEK AND SOMETIMES IT CAN TAKE LONGER THAN EXPECTED TO REPLY. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE. 

WE ALWAYS REPLY TO MESSAGES AND AIM TO DO THIS WITHIN 7 DAYS. OUR TEAMS PREFERENCE IS TO CALL AND SPEAK OVER THE PHONE – THIS ENABLES US TO PROVIDE A PERSONAL AND EFFICIENT SERVICE.

IF YOU HAVE BEEN WAITING OVER A WEEK AND STILL HAVE RECEIVED NO REPLY, WE STRONGLY RECOMMEND CHECKING YOUR SPAM / JUNK FOLDER. IF YOU HAVE STILL NOT BEEN CONTACTED WE RECOMMEND FILLING OUT THE CONTACT FORM AGAIN, AND DOUBLE CHECKING YOUR PHONE NUMBER AND EMAIL YOU HAVE PROVIDED. 

IF YOU HAVE BEEN WAITING A WHILE FOR A MEMBER OF OUR TEAM TO CONTACT YOU, YOU MAY HAVE MISSED THE CALL. WE WOULD ALWAYS RECOMMEND CONTACING US AGAIN WITH AN ALTERNATIVE CONTACT NUMBER.

WE STRONGLY ADVISE CALLING OR VISITNG YOUR LOCAL RESTAURANT AND SPEAKING WITH A MANAGER IF YOUR REASON FOR CONTACT WAS URGENT. 

 

WHERE CAN I LEAVE POSITIVE FEEDBACK?

WE LOVE TO HEAR ABOUT YOUR RECENT POSITIVE EXPERIENCES IN OUR RESTAURANTS AND TAKEAWAYS. 

PLEASE FILL IN THE FORM BELOW AND PROVIDE US WITH AS MUCH DETAIL AS POSSIBLE TO ENSURE THE RIGHT PERSON IS REWARDED FOR THEIR HARDWORK. 

MY TAKEAWAY WAS NOT UP TO THE USUAL HIGH STANDARD.

WE ARE SORRY TO HEAR YOUR MEAL WAS NOT UP THE THE USUAL HIGH STANDARD YOU HAVE COME TO EXPECT. 

THE BEST THING TO DO IN THIS SITUATION IS TO RETURN THE MEAL AND SPEAK TO A MANAGER, WHO WILL INVESTIGATE AND RECTIFY THIS FOR YOU. RETURNING THE MEAL ENABLES US TO LOOK INTO WHAT WENT WRONG. 

IF YOU ARE UNABLE TO RETURN THE MEAL, WE RECOMMEND KEEPING YOUR RECEIPT AS PROOF OF PURCHASE AND TAKING PHOTOS OF THE MEAL WHICH WEREN’T UP TO OUR USUAL STANDARD. THIS WILL ASSIST LATER IN OUR INVESTIGATION.

FILL IN THE REVIEW FORM BELOW AND BE AS DETAILED AS POSSIBLE. EACH REVIEW GETS FULLY INVESTIGATED BY A MEMBER OF SENIOR MANAGEMENT. OUR AIM MAKE THAT THIS DOES NOT HAPPEN AGAIN AND ENSURE YOUR FUTURE VISITS ARE PERFECT. 

EACH INVESTIGATION IS DIFFERENT, BUT THIS PROCESS CAN TAKE UP TO ONE WEEK.

Willerby

Papa’s Fish & Chips
Great Gutter Lane
Hull
HU10 6DP

Willerby
Great Gutter Ln, Willerby, Hull HU10 6DP, UK

Papa’s Fish & Chips
Great Gutter Lane
Hull
HU10 6DP

Direction

Bilton

Papa’s Fish & Chips
Ganstead Lane
Bilton
HU11 4AU

Bilton
Ganstead Ln, Bilton, Hull HU11 4AU, UK

Papa’s Fish & Chips
Ganstead Lane
Bilton
HU11 4AU

Direction

Hull City Centre

Papa’s Fish & Chips
26 Princes Dock Street
Hull
HU1 2JX

Hull City Centre
Princes Dock St, Hull HU1 2JX, UK

Papa’s Fish & Chips
26 Princes Dock Street
Hull
HU1 2JX

Direction

Scarborough

Papa’s Fish & Chips
Foreshore Rd
Scarborough
YO11 1PB

Scarborough
Foreshore Rd, Scarborough YO11 1PB, UK

Papa’s Fish & Chips
Foreshore Rd
Scarborough
YO11 1PB

Direction

Scarborough

Papa’s Fish & Chips
Eastfield
Scarborough
YO11 3YN

Scarborough
Eastfield, Scarborough YO11 3YN, UK

Papa’s Fish & Chips
Eastfield
Scarborough
YO11 3YN

Direction

Bridlington (Coming Soon)

Bridlington (Coming Soon)
Prince St, Bridlington YO15 2NP, UK
Direction

York (Coming Soon)

York (Coming Soon)
Parliament St, York YO1 8RS, UK
Direction

Cleethorpes

Papa’s Fish & Chips
Central Promenade
Cleethorpes
DN35 8SF

Cleethorpes
Cleethorpes DN35 8SF, UK

Papa’s Fish & Chips
Central Promenade
Cleethorpes
DN35 8SF

Direction
PAPA’S FISH & CHIPS

HEAD OFFICE, 26 PRINCES DOCK STREET, HULL, EAST YORKSHIRE, HU1 2JX

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